Virtual PBX – Well Respected, Award-Winning Service

telephonyIn terms of call quality it would appear that Virtual PBX is one of the leaders in the field when it comes to “in the cloud” telephone options. Their pricing system also seems to be fit for the small-business owner who is engaged in testing the waters. One of the plans is just $9.99 per month for the first 300 minutes, with the – as usual – unlimited number of extensions. Currently they have a 30 day free trial and if you choose to pay in advance rather than monthly you can save up to 20% of the fees.

If you need a toll-free number then you can get one for free with this solution. In America this means the “new wave” 855, 866, 877 or 888 numbers. However, if you want the traditional 800-number style or want to use a vanity number, then this can be incorporated for a low set up fee.

As we know there are few borders in terms of online marketing trade today and you may find that you have customers in a variety of different cities around the world. If this is the case then Virtual PBX offers numbers in 40 countries, subject to a one-time connection fee and to a monthly fee per number.

Standard and enhanced features include the ability to set up a chain of numbers that will be tried in sequence in order to try and reach a particular individual. This is done seamlessly in the background and the option is always there to send the message to voicemail as a last resort. Should you be particularly busy you can easily configure through the portal so that your own extension is set as “do not disturb.” Calls that come in then can either be sent to an attendant, to voicemail or to a nominated virtual assistant.

As with many of the other principal competitors in this niche, scaling up isn’t a problem. Imagine that you’re just getting ready to initiate a product or service launch. You may nominate several of your virtual assistants to handle calls related to queries in the sales process. You can configure the system for ACD queuing, so that callers are never met with a busy tone. You’re also able to configure this on the fly as you roll out your new product or service, for example. You can monitor in real time and make changes to ensure that your prospects or customers view your operation as highly professional at all times. This is a feature that virtual PBX pioneered back in the “wild west” early days of VoIP. It’s not to be underestimated and is the one that’s likely to make the biggest impression on your callers over time.

There are many options when it comes to handling your virtual PBX as we’ve already mentioned. Perhaps what may set this one apart is the fact that they’ve garnered more than their fair share of industry awards in recent times, including multiple product of the year awards from Internet Telephony Magazine.

Do you currently have a scalable telephony system for your business?