FAQ’s


What is a Virtual Assistant?

A Virtual Assistant or VA is themselves a business owner and therefore understands the intricacies of your business world.  Generally they are entrepreneurial in nature and are able to provide a wide variety of business support services.  Utilising the most cutting edge technology Virtual Assistants  work with multiple clients online to complete projects and tasks as requested.

What type of businesses do you work with?

We work with many types of businesses.  Whether you are an independent business owner, entrepreneur or a larger organisation there are many professions and structures – we are able to help.

What systems do you use to work virtually?

There are an astounding number of resources available via the internet that enable people to work together virtually.  We utilise remote desktop software, secured client support areas and various file transfer programmes.  If this all sounds way too technical, please don’t worry!  You can leave the details to us!

What about confidentiality?

Your confidentiality is something we take very seriously.  We will keep all of your work in password protected folders.  All files are backed up daily to a web based secure location.

We also state in our Service Agreement that we will not disclose to any other person other than our client, without written permission, any details or information relating directly to our client including but not limited to customer data, financial information, sales information, business opportunities or business development.

In fact, should you feel it necessary, we will sign any additional confidentiality agreements that you provide but in all honesty this is generally not required.

How do I get started?

Please Click here to find out our process for getting started with Coffee Not Included

How do you calculate the time spent on my tasks and project?

We use unique time tracking software that allows us to account for every minute spent on any given task.  For additional piece of mind we are able to provide detailed time reports showing exactly what work has been completed and how long it has taken.

How will I be billed?

You will receive an electronic invoice from us when payment is due and this can then be paid via Paypal.  If you do not have a Paypal account you can easily set one up very quickly and this is our preferred method of payment although we do accept bank transfer as a close second.  The timing of invoicing varies dependant on the project, whether you are using our retainer services, all of which are explained in our Service Agreement which can be viewed on the following link: https://secure.echosign.com/public/hostedForm?formid=3VT2E5N4T4N4U