New Client – Welcome

Understanding how to work virtually whilst maintaining that all important element of trust can be difficult to comprehend intially.  At Coffee Not Included we are very proud of the service we provide in bringing us closer together as a team with our clients.

To enlarge the videos below for clearer viewing, please click on the “X” bottom right of each video, once you have watched the video please press ESC to return to the original page.


Client Area

To access your client area please go to

As part of our commitment to you and to assist both parties in staying extremely organised Coffee Not Included provides each client with their very own secure online office area.  You will have access to various parts where you are able to request tasks, discuss projects and review work history.

This is the primary area for collaboration and is provided to you free of charge.  Please watch the video tutorial above to familiarise yourself with your client area.



Billing Area

To access the billing area please go to

Coffee Not Included uses Freshbooks to deliver estimates and invoices.  From your dashboard within Freshbooks  you are able to view your estimates and invoices and make secure online payments.

Your account also has a profile page, please make sure we always have the most relevant up-to-date information on your account.


Useful links:

Getting started with CNI

CNI Terms & Conditions

Office Hours & Holidays